*Disclaimer: Big Knick Energy is an independent entity and is not affiliated with, endorsed by, or sponsored by the New York Knicks, Madison Square Garden, or the NBA*

Shipping policy

  • Standard Shipping:
    • Typically takes 4-10 business days for delivery.
    • [List carriers used, e.g., USPS, UPS, FedEx, DHL, ETC]
  • International Shipping:
    • We ship International
    • Delivery times can vary
    • Customers are responsible for any customs and import taxes that may apply.
Order Processing Time
  • Orders are processed within 1-3 business days. This does not include weekends or holidays.
  • After processing, you will receive a confirmation email
Shipping Costs
  • Shipping costs are calculated at checkout based on [your criteria, e.g., weight, size, destination].
Delivery Delays
  • While we aim for timely delivery, delays can occur due to [list common reasons like weather, high order volume, carrier issues].
  • If there's a significant delay, we will reach out to you via email to inform you.
Damages and Issues
  • Inspect your package upon receipt. If it's damaged, please contact us immediately at [email or support number] with photos of the damage.
  • For issues or discrepancies, contact us within 7 days of delivery.

 

Returns
  • No returns or exchanges unless product is damaged
Liability
  • We are not responsible for lost, stolen, or damaged packages once they have been shipped. We encourage the selection of shipping insurance for valuable items.